Here at The Boutique Rack, we want to ensure you love being a member! We’ve put together a list of useful questions and answers we hope will help you get the best of your experience with us. If you have any questions which are not answered here, please reach out to us via hello@theboutiquerack.com

Do you charge for shipping?

We offer all of our US based members free shipping on all orders, regardless of the value. For our members located outside of the US, we offer free shipping on all orders over the value of $75.

What shipping company do you use?

We ship with the United States Postal Service Domestic Priority or International Priority. All USPS Priority shipments are shipped by air.

How quickly do you ship my purchase(s)?

We want you to get your Boutique Rack items quickly - so we ship almost immediately. We have a dedicated staff whose priority is to gather, pack and ship your purchase(s). In fact, we usually hand-deliver our shipments to our regional United States Post Office shipping depot 2-3 times per day. This commitment to fast processing ensure that your purchases will be delivered promptly, and you can start enjoying them right away!

How long will it take me to receive my order?

The time to receive your purchase(s) depends on your shipping address. USPS Domestic Priority ensures that if you live in the United States and her territories, you will receive your purchase in 2-3 days. If you live outside of the United States, ship time will likely take longer but not always. Unfortunately, we have no control over the time it takes for other countries to process and deliver your purchase(s). Also, it is important to allow extra time for local customs officials to process your shipment. In all cases, we email tracking information to you which will allow you to follow the progress of your shipment. If you need more help with this, please contact us via hello@theboutiquerack.com

Do you allow for exchanges?

We hope you love all of your purchases from The Boutique Rack, but we understand if you don’t! As long as we have your exchange size or other preference, we will happily exchange your purchase, and we will ship your exchanged item for free. Please note that we do not cover your return freight charge. We do suggest that you use a reliable carrier with tracking and insurance. Please pay close attention to the timing set forth below in "How do I return my purchase?"

Do you grant refunds?

Yes, of course. If you aren't satisfied, we haven't done our job. Please pay close attention to the timing set forth below in "How do I return my purchase?"

How do I return my purchase?

Within 7 days of receiving your purchase(s), please email us ( hello@theboutiquerack.com) and explain what you would like to do: specifically, I want to exchange my purchase or I want a refund for my purchase. We will respond exceptionally quickly with a Return Authorization number that you will need to use when your return your merchandise. Once you receive the RA number, please package up your return and send it back to us. As a reminder, we do not pay for your return freight. Please note that you request a return after the 7 day period, we reserve the right to impose a restocking fee or deny your return.

What methods of payment do you accept?

Almost all! We accept PayPal all major credit cards including, Visa, MasterCard, Discover, JCB and American Express.

Do I need to pay sales tax?

Maybe. As required by law, we only impose sales tax if we are shipping to an address within the State of California.

Do you offer discount codes?

Yes we do! When you become a member of The Boutique Rack, you’ll be sent a welcome gift - in the form of a discount code. We’ll send you offers and discounts throughout the year, so keep your eyes on your inbox!

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